Expectations of confidentiality are one of the most important factors when employees come forward to discuss concerns or complaints about violations of disability and leave laws and policies. These expectations are amplified when the employee has a nonvisible disability or medical condition. Striking a balance between employee expectations for confidentiality and the employer's need for information that might impact the workplace is critical. Understanding how to address complex and sensitive situations effectively can help organizations meet these responsibilities while maintaining employees' trust and productivity. This session uses interactive exercises and realistic case scenarios to provide practical information and specific tools you can apply at work, including examples of ways to phrase and frame the discussion.
- Identify and learn effective communication strategies to assess leave and accommodation requests.
- Apply the newly acquired knowledge and perspective through an interactive case study exercise.
- Gain strategies for balancing confidentiality while communicating necessary information with co-workers and supervisors when employees request leaves or reasonable accommodations.