Employee engagement is an overused, variously defined term that causes much confusion. While engagement is something that every employee hopes for and every employer desires, surveys say that engagement is low and disengagement high. The issue is how to distinguish the concept of employee engagement from the concept of a good employee experience. A company that can retain its staff and meet its objectives can be the right place for an individual employee; from a practical perspective, however, it may not be the right place for every employee. A great work environment for some may not be great for others. Focusing on what is meaningful for your employees is essential for a talent-driven company. There is no one right answer.
- Ask the correct questions to define employee engagement, employee experience, employee value proposition and employee lifetime value in your company.
- Understand the definitions, decode the anachronisms, differentiate between the concepts and learn their impacts.
- Understand the drivers of employee engagement: what executives say they will do for people versus what they and other managers actually do.
- Know the six key factors that determine employee engagement, which leads to productivity, innovation and retention.
- Put into perspective the rhetoric and consultant-speak concerning employee engagement.