Sessions

Find A Session

Change–Makers Series
CHANGE-MAKERS SERIES Delivering Happiness
Paradise Event Center South
Sunday 06/23/2019 01:00 PM - 02:00 PM Add to calendar
1.00 SHRM PDCs | Competencies: Leadership & Navigation, Relationship Management | Intended Audience: Mid-Level
Workplace Application:
Experience the story of two companies, Zappos and Delivering Happiness. 

The creator of Zappos culture book will share the story of how the company became the thriving example of culture as a brand, with happiness as its business model—a $1 billion-dollar-a-year sensation built on “wow” customer service and a values-based company culture. Personal life lessons and discoveries, tips and techniques, and actionable takeaways about values and culture combine to present a model that can be applied to your organization immediately. Learn how prioritizing happiness at work and in life can create change in the world.

Learning Objectives:

  • How happiness as a business model equals profits, passion and purpose.
  • Understand why culture is your brand and brand is your culture.
  • Ways to build company culture and enhance both customer experience and engagement.
  • Understand the process and key elements of building a culture of happiness, positivity and well-being into a strong brand.
  • Flexible thinking skills and leadership strategies and techniques to explore and develop conscious leadership.
Jenn Lim  Photo
Presenter:
Jenn Lim , Creator of the Zappos Culture Book and Co-Founder of Delivering Happiness,
Delivering Happiness